Yes we do. Plus, all orders are shipping with tracking no matter which country they are shipping to.

We can design a portrait for any animal no matter the species or the breed. So far we're created unique masterpieces for dogs, cats, birds, horses, micro-pigs and even hedgehogs!
Our artists are incredibly talented and can work with any animal on Earth.

If you followed our photo guidelines, then yes your photo is very likely good enough to use.

• Make sure the photo is taken in good lighting (outdoor daylight is best)
• Try to take the photo at eye level with your pet
• They don't need to be looking at the camera
• Try to get a close up so we can see your pet's unique features
• Make sure the photo is not blurry
• Make sure no features (e.g. ears!) are out of frame - we can't add them if they aren't in the original photo
• Ensure that the fur color in the photo is not affected by bad lighting. If the fur in the photo is not accurate to real life, the fur in the design won't be either

We have a team dedicated to checking photos as orders are placed. If there's an issue with your photo, we'll let you know very quickly via email.

If we do need a new photo from you, this may lengthen your delivery time by a few days.

Please note that if you refuse to provide a new photo after we have informed you that the original photo may not result in the best quality artwork, then we cannot refund you. It's your responsibility to ensure that you are happy with the photo you provide.

Note: All examples on our website were produced using high quality photos.

1. Choose your favorite product

2. Upload your image & pick your custom options on the product page. (Add notes for details in the instructions section)

3. Get a preview of your product. The photo of drafted product will send to your email, and you have a 24-hours chance to ask us to change some details. If 24-hours go by and we don't hear from you, we'll consider it approved and will proceed since the clay can't wait more than 24 hours .

4. Track active production steps and shipping.

5. Receive your product and get ready to record the reaction :)

Different products have different processing time. The processing time normally is 2-3 weeks. Since all our products are handmade, a longer processing time during festivals periods.

You can change your order for 24 hours. If you placed your order more than 24 hours ago, we can't guarantee that we can change it.

You should expect to receive a response within a couple of hours. During busier periods (such as holiday shopping season), please allow 24-48 hours for a response.

We'll ship your order within 2-3 days after it's ready. International orders: Expect your parcel to take 5-10 days to arrive from the date it is shipped out.
US order delivery time: Expect your parcel to take 5-15 working days to arrive from the date it is shipped out due to 2025 tariff. Please allow a longer delivery time during seasonal shopping periods.

All orders are shipping with tracking. Shipping prices are a flat fee per order:
USA: $9.99
CA, AUS, UK: $9.99
Europe: $9.99

Yes. We offer different gift wrappings.

As your order is 100% unique and custom made just for you and your pet, we do not accept returns / refunds.
If you have a problem with your order, let us know and we'll fix it for you.
Remember, we time limited revisions so you can make sure you're happy with your artwork before shipping!